Trustline Consumer Complaints

 
 
 
 
 

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Trustline Consumer Complaints

Trustline is a popular and very old full-service broker of India, started its operation in 1989 as a financial service provider and facilitate you to invest in BSE, NSE, MCX and NCDEX. Trustline is a SEBI registered broker and a depositary participant of CDSL and NSDL. Trustline offers to invest/trade in equity, derivative, futures, options, IPO, currency, commodity and mutual funds as well as offers wealth management, real estate and insurance services to their clients. Transparency and trust are the two most unique features of this broker as it does not impose any hidden charges while you trade in the share market. Trustline offers 100% paperless 2-in-1 account opening facility on its platform i.e. online demat and trading account and also provide the facility of offline demat & trading account opening. Trustline is a very popular broker because of its ultra-fast and modern services. Trustline has a motive to provide you world-class facilities so that you can increase your assets.
Trustline is a very modern and technology-driven platform which is equipped with new features and a wide range of attractive facilities. Trustline offers free trading software and tools on its platform which are equipped with modern facilities to bring an unmatched trading experience for you.

Complaint against Trustline:

Although, stock market is a hub of unlimited opportunities to earn money but risk and uncertainties are associated with brokerage industry. Trading in stock market is not an easy task and while trading in Indian brokerage through any broker, various types of problems get generated from the broker’s side which are generally related to fund transfer, trading software, order execution, demat & trading account, leverage, account opening, NRI account, brokerage etc. Customers/clients used to register those complaints of Trustline at national exchanges BSE and NSE. Those complaint reports are serious grievances against the full-service broker Trustline which the broker has failed to resolve. This complaint data is provided by BSE and NSE and it shows overall health of Trustline.
These complaint report also provides the details of the total no of active customers of Trustline as well as it shows the growth of the broker year on year.

Trustline Consumer Complaints:

Financial Year

Exchange

Number of Clients

Total Complaints

Percentage

2020-21

BSE

2545

2

0.07%

NSE

11,752

12

0.10%

2019-20

NSE

11,533

6

0.05%

2018-19

BSE

2025

2

0.09%

NSE

11,479

13

0.11%

2017-18

BSE

4173

2

0.05%

NSE

12,975

7

0.05%

2016-17

BSE

3780

5

0.13%

NSE

11,440

17

0.14%

2015-16

BSE

4867

4

0.08%

NSE

15,345

27

0.17%

2014-15

BSE

76,998

5

0.006%

NSE

16,310

41

0.25%

2013-14

BSE

72,407

9

0.01%

NSE

14,869

39

0.002%

2012-13

BSE

67,743

18

0.02%

NSE

83,115

36

0.04%

2011-12

BSE

61,385

32

0.05%

NSE

76,998

58

0.08%

 

Trustline Complaint at NSE

Entity

2020-21

2019-20

2018-19

Defaulter

No

No

No

Number of active clients

11,752

11,533

11,479

Number of complaints received

12

6

13

Resolved through the exchange

10

6

12

Non-actionable

1

0

0

Advised/Opted for arbitration

0

0

0

Pending for redressal with exchange

1

0

1

No. of arbitration filed by clients

2

3

 

Decided by arbitrators in favour of the clients

2

3

 

Decided by the arbitrators

0

2

 

Pending for redressal with arbitrators

0

0

 

 

Trustline Complaint at BSE

Entity

2020-21

2018-19

2017-18

Defaulter

No

No

No

Number of active clients

2545

2025

4173

Number of complaints received

2

2

2

Resolved through the exchange

0

2

2

Non-actionable

0

0

0

Advised/Opted for arbitration

0

0

0

Pending for redressal with exchange

1

0

0

No. of arbitration filed by clients

0

0

0

Decided by arbitrators in favour of the clients

0

0

0

Decided by the arbitrators

0

0

0

Pending for redressal with arbitrators

0

0

0

 


Frequently Asked Questions


For any support & queries you need to call at 0120-4613888 or email at helpdesk@trustline.in.
Yes, Trustline offers After Market Order (AMO) facility on its platform.
Any individual, Hindu Undivided Family (HUF), partnership firm, proprietary firm, a company can open trading account with Trustline via online method or by visiting the nearby branch.
Yes, Trustline offers free tips and research services to their clients.
No, Trustline does not offer online facility to invest in IPOs but you can invest by using ASBA facility and mention Trustline demat account number in the form to get allotted shares in your Trustline Demat account.
Trustline offers 2 types of account which are as follows: 1. Regular Demat Account – Account opening fees is zero and AMC is Rs 300 per year. 2. Lifetime Free AMC Demat Account – Account opening fees is Rs 1000 and AMC is Rs 0.
Trustline is a very safe, secure and diverse platform. This broker is known for its transparency, free trading software and offline & online account opening facility. Trustline allows you to invest in US stocks. It provides advisory & research services to their clients. One should choose Trustline as their investment platform because of its world-class facilities in affordable price.
Trustline is the depositary participant of both NSDL and CDSL. Customer’s demat account on Trustline is registered with CDSL or NSDL.
Yes, Trustline allows you to invest in US companies such as Amazon, Walmart, Boeing, Apple, Alphabet, Chevrolet etc.
No, it is not necessary to have a demat and trading account with Trustline to invest in mutual fund, you can also open a separate Trustline Mutual Fund Account after downloading mobile application ‘Trust Mutual Funds’.
This is a very simple process to open an account with Trustline. You can open an online account in just few minutes by visiting the official website or mobile application. You can also visit the nearby branch or you can call at the toll-free number. CRF Department Trustline Tower, B-3 Sector 3 Noida, Uttar Pradesh - 201301
Trustline does not levy any commission on investing in mutual fund.
Trustline offers call & trade facility in which you can call and place trade over the phone. You need to call at 0120-4613800 to execute trades in between 9.00 am to 11.55 pm.
Yes, you can invest in Sovereign Gold Bond by using Trustline platform.

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