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ICICI Direct Consumer Complaints

ICICI Direct Track Record Of Best Online Stock Broker In India

  • Life

    3.1

    Company Rating

  • Life

    200+

    Cities Covered

  • Life

    11 Lacs +

    Orders Per Day

  • Life

    15 Lack Crore

    Daily Turnover

  • Life

    1 Million+

    Our Client Base

  • Life

    3.5

    Mobile App Rating

  • Life

    3.1

    Company Rating

  • Life

    200+

    Cities Covered

  • Life

    11 Lacs +

    Orders Per Day

  • Life

    15 Lack Crore

    Daily Turnover

  • Life

    1 Million+

    Our Client Base

  • Life

    3.5

    Mobile App Rating

 
 
 

ICICI Direct Account Opening Enquiry

 
 
 
 

ICICI Direct Consumer Complaints

ICICI Direct is a full-service broker that avails its customer for retail trading and investment service from ICICI securities that is the famous and largest stock broker in India. It was incorporated on 9 March, 1995 as ICICI Brokerage Services. The company offers a broad range of investment options to the retail and institutional customers.
The ICICI Securities is part of ICICI Group, the India’s top financial service provider offers several banking and other financial services. It offers various online trading and investment services to customers on major level through the ICICI direct platform.
ICICI Direct avails their customers by providing a complete set of investment products such as online equity trading, derivatives trading, Mutual Fund & IPO, Fixed Deposit, Bonds, NCDs, Wealth products, Home Loans, Loan Against Securities etc, all of it under one login. It is among the most visited investment portals in India.

ICICI Direct Consumer Complaints
ICICI Direct brokerage complaints provides the detailed report about the number of complaints received by the stock exchanges. The ICICI Direct consumer complaint report analyses the online data provided by BSE and NSE. The report determines the health of the broker.
Such complaints are the serious grievances that are against ICICI Direct broker by their customer that remain unsolved. The customer has then filed these complaints at the National Stock Exchanges. The ICICI Direct complaint determine the number of reports shows the number of active clients. It also determines the health of the broker.

ICICI Direct Consumer Complaints (On-yearly basis)

Exchange

Financial Year

Number of Clients

Total Complaints

BSE

2020-21

3,89,387

20

NSE

2020-21

12,37,972

450

BSE

2019-20

3,87,968

25

NSE

2019-20

10,75,956

194

BSE

2018-19

2,50,225

25

NSE

2018-19

8,30,661

161

BSE

2017-18

4,17,147

84

NSE

2017-18

7,98,355

153

BSE

2016-17

2,96,286

21

NSE

2016-17

6,18,359

132

BSE

2015-16

3,08,908

27

NSE

2015-16

5,60,438

153

BSE

2014-15

2,43,808

43

NSE

2014-15

5,94,714

161

BSE

2013-14

24,54,063

62

NSE

2013-14

5,00,733

148

BSE

2012-13

22,02,803

81

NSE

2012-13

2,103,212

192

BSE

2011-12

2,001,501

59

 

ICICI Direct complaints at NSE

 

2020-21

2019-20

2018-19

Defaulter Yes/No

No

No

No

No. of clients at the beginning of the year

 

 

 

No. of active clients

12,37,972

10,75,956

8,30,661

No. of complaints received

450

194

161

Resolved through the exchange

387

171

155

Defaulter Yes/No

No

No

No

Non actionable

17

3

0

Advised / Opted for arbitration

2

2

0

Pending for redressal with exchange

44

18

6

No. of arbitration filed by clients

3

7

2

Decided by arbitrators in favor of the clients

2

5

1

Decided by the arbitrators

0

1

0

Pending for redressal with arbitrators

1

2

1

% of No. of complaints as against No. of active clients

0.03

0.01

0.01

% of complaints resolved as against complaints received

90.22

90.72

96.27

 

ICICI Direct Complaints at BSE

 

2020-21

2019-20

2018-19

Defaulter Yes/No

No

No

No

No. of clients at the beginning of the year

1,02,87,528

47,77,203

43,57,539

No. of active clients

3,89,387

3,87,968

2,50,225

No. of complaints received *

20

25

25

Resolved through the exchange

14

23

24

Non actionable **

0

3

0

Advised / Opted for arbitration

0

2

2

Pending for redressal with exchange

6

2

1

No. of arbitration filed by clients

0

0

0

Decided by arbitrators in favor of the clients

0

0

0

Decided by the arbitrators

0

0

0

Pending for redressal with arbitrators

0

0

0

% of No. of complaints as against No. of active clients

0

0

0.01

% of complaints resolved as against complaints received

70

0

96


Frequently Asked Questions


Yes, ICICI Prudential Mutual Fund is good. It is a reputed fund house offering the direct mutual fund services. By investing in direct schemes, you can save on commissions and charges. These commissions and charges add up to a significant amount in the long-term.
With this facility, If an order remains unexecuted on a specific trade but you are not required to log in again and place the same orders again. ICICI direct will keep submitting the remaining order to the exchange everyday morning.
While an IPO is open for bidding, the customer can place the order for IPO share anytime (24*7) simply by visiting the ICICI Direct website.
The brokerage charged by ICICI Direct is very expensive. The brokerage charges will be reduced by subscribing to ICICI Direct prime or prepaid brokerage plans. The brokerage charged is very high for the novice traders.
A Limit Price is an order to buy or sell shares at the specified price or a better price. The better price for a buy order will be the lowest possible whereas, for a sell order it will be the highest possible. You need to specify a maximum price for a buy order and a minimum price for a sell order. The order will be executed at the specified price or a lower price for the buy orders or a higher price for sell orders.
The online account opening with the Aadhar based digital signature is not provided to the NRIs. The US based NRIs can open an account online. The paperless process takes just 2 days to open an account once the application is submitted.
The Post IPO is closed the allotment process gets completed within the next 5th working days and on the 6th working day the shares are listed on the exchange.
The ICICI Direct account gets automatically deactivated if it remains unused for 6 months. The account will continue to attract charges. So, in case you are planning to deactivate your account for few days or couple of months then it does not make much difference whether it is active or deactivated.
ICICI Direct is an integrated account of trading, demat and bank accounts. In such accounts, all the accounts are linked together to facilitate the customers with the smooth and faster trading. All the accounts are opened altogether at once by filling a single application form.
“Convert to Delivery” (CTD) in ICICI Direct is an option where in the customers can convert your intraday positions (margin buy) into cash delivery. The customer can convert the entire order or a part of it. The customers is required to pay the entire trading value (100% margin) while converting the order.
Only one IPO application is allowed per savings bank account with the ICICI Bank.
The ICICI Direct customers can open a demat account for free of cost. The customers planning to open a trading account along with the demat account will be charged ₹975 for opening the account.
No, ICICI Direct does not provide trading services in the commodity segment.
Yes, you can withdraw an IPO application while the IPO is still open. Simply visit the ICICI direct website, visit the IPO order book for placing a withdrawal request.
The ICICI direct bullet brokerage allows the customers to trade in Intraday for free brokerage. They will square off within 5 minutes by the customer. ICICI does not charge any brokerage for the intraday position squared-off in less than 5 minutes. However, the other charges and taxes will be applicable as per their brokerage plan. This plan is offered on the Intraday Margin plus facility.
ICICI Direct Equity ATM (eATM) is the facility where the customers receive money from selling the shares in 30 minutes into their trading account. In a normal settlement cycle, the money is credited to their T+2 working day excluding holidays.
ICICI Direct Cloud Order facility designed for placing the quick orders. Instead of filling the order form while the market is on, you could prepare and save a number of orders well in advance. Such orders remain in the cloud order queue until you delete them. These orders are not sent to the exchange until they place the order.
ICICI Direct offers both the NSDL and CDSL depositories for the demat account. The customers can select any one of them at the time of opening an account. The ICICI Securities is the depository participant with both the NSDL and CDSL.
In order to convert an Intraday position to delivery (Cash Segment), you need to click on the “Convert to Delivery” (CTD) link on the “Margins Positions” page. You can convert a position in full or part. The CTD would require the full payment of the trading value.
IOC order in ICICI Direct is an abbreviation for “Immediate or Cancelled” order. It is a type of order validity that you have to select while placing a buy or sell order. The other options in order validity are ”Day” and “VTC” (Valid Till Cancelled).

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